Chronosphere + Google Cloud: Supercharge incident response with the new Personalized Service Health integration

Google Next ’24 is upon us and we have a few things we’d like to share with you. Since announcing our strategic partnership a year ago, we’ve made great progress, both go-to-market and engineering-wise. Our latest achievement is an integration between Chronosphere and Google Cloud Personalized Service Health. Keep reading to learn more!

Personalized Service Health allows you to “Gain visibility into disruptive events impacting Google Cloud products and services relevant to your projects.”  In other words, it is your unique status page that shows you only issues related to services you actually use in Google Cloud. It supports 50+ Google Cloud products and services.

When on-call engineers respond to an issue, they need to understand what changed, where it occurred, and when it happened. These insights are critical to investigating and remediating issues when they arise. Chronosphere’s Change Events solution allows customers to centralize their change event data and use it to understand their system’s state better and debug issues faster. Now, Google Cloud customers can ingest events impacting Google Cloud products and services relevant to their projects into Chronosphere.

Personalized Service Health matched with Chronosphere’s Change Event Tracking is like peanut butter and jelly — much better together.

Why? 

Seventy-seven percent of IT incidents are caused by a change, whether it be a system change, workload change, or even a change in the observability platform. Moreover, 66% of MTTR is spent identifying the change causing the problem.

In the era of cloud native technologies, the rate of change is staggering. Multiple independent service teams are pushing new code multiple times daily, configurations are constantly being tweaked, and infrastructure scales up and down within minutes. 

Each of these changes is an opportunity to introduce an issue that can cascade through the system and cause degradation or failure. 

Chronosphere Change Event Tracking consolidates all change events from various integrated sources (Ex. LaunchDarkly, Buildkite, and now Google Cloud Personalized Service Health) to quickly detect patterns and discern correlations across your telemetry data. 

In the dashboard below, a user can quickly toggle on Google Cloud health events and overlay them on the charts to see if there is a correlation between a service health event and a change in performance. This information enables engineers to respond to issues quickly, reducing developer toil and improving their situational awareness during an incident.

Users can access Google Cloud metrics from within Chronosphere, and customers can get started quickly with our new out-of-the-box dashboards. 

Currently available dashboards include:

• GCP Cloud Run
• GCP Quota
• GCP Datastore
• GCP Cloud NAT – NAT Gateway

• Stop by our booth, #541, in the Google Next Expo Hall
• We will also present our Google Personalized Service Health integration story at the Next StartUp Lounge on April 9th at 4:15 pm 
• Join Chronosphere, Google Cloud, Pulumi, and CrowdStrike on Tuesday, April 9, from 7 – 10 pm PT for an epic day one after-party at minus5 Bar in Mandalay Bay. The event is first come, first served, and parkas, gloves, and hats will be supplied. After the ice experience, Chronosphere will cap off the evening at the 1923 Prohibition Bar for vintage vibes, beverages, and appetizers. Spend the evening mingling with observability gurus and fellow cloud warriors and swapping war stories.

You can also hear what our innovative customers are speaking about, observability-related or not:

• Snap: Snap on the journey from a monolith to microservices
• Snap: Next Generation Storage: Designing storage for the future
• Snap: BigQuery and BigLake: Real-world data products for AI/ML at scale
• Snap: Prevent, identify, and respond to threats in Gmail and Google Workspace
• Snap: How Snapchat secures its services on multi-tenant Google Kubernetes Engine
• Snap: Through Snap’s lens: Optimizations that grew Bigtable adoption at Snapchat
• Box: A guide for enterprises: How to implement generative AI applications
• Box: Unleashing the potential of multimodal AI in business applications
• DataRobot: Why LLM hallucinations are great for you

Curious to learn more about Chronosphere observability?

• Chronosophere architecure
• Change events