Great observability can lead to competitive advantage, world-class customer experiences, faster innovation, and happier developers. But organizations can’t achieve great observability by just focusing on the input and data (metrics and traces). In reality, having more observability data (metrics, logs, traces) doesn’t necessarily help you navigate the three phases faster. Instead, it can slow you down and drive up costs unnecessarily. That’s why, in addition to focusing on observability outcomes — outlined in the three phases — you also must focus on taking back control of your observability.
Taking back control means taming rampant data growth and associated costs, but also maintaining organizational control by assigning guardrails to teams based on business priority. Organizations who are able to take control over their cost, data growth, and organizational complexity are able to achieve faster remediation, better MTTR, and better customer experiences.