Chronospere was named a Strong Performer in the 2024 Gartner® Peer Insights™ “Voice of the Customer” report for Observability Platforms, scoring 4.7 out of 5 stars. We’re beyond thrilled about this recognition, as it’s based entirely on feedback from the people who matter most: our customers.
This achievement caps off an incredible year for Chronosphere. From being named a Leader in the Gartner Magic Quadrant™ for Observability Platforms to being recognized by Forbes and Built In as a top employer, and even landing on the Redpoint InfraRed 100 list for the second year running, 2024 has been a whirlwind of milestones. But there’s something uniquely special about the “Voice of the Customer” report—it’s a reflection of our customers’ trust and satisfaction, and that means the world to us.
A 4.7 Star Rating, Thanks to You
With over two-thirds of reviewers giving Chronosphere 5 stars and 90% of customers saying they’d recommend us, we’re proud to have scored the highest overall rating, tied with two vendors in the report.
One rating that truly stands out to us is the 4.8/5 we received for Support Experience. Providing exceptional support isn’t just something we talk about—it’s something we strive to deliver every single day. Knowing our customers see and appreciate this effort is incredibly rewarding to us. In fact, customers consistently highlight our strong focus on their success and our cost-effectiveness as reasons they choose Chronosphere over the competition.
In Our Customers’ Words
But don’t just take it from us—here’s what our customers are saying:
“Chronosphere has been a great partner and has helped us be successful with their product. Our use case is not unique, but they have offered white-glove service at every step.”
“The platform overall is extremely customizable and easy to use. Highly recommend it!”
“Chronosphere has been open to working with us on pain points and integrating suggestions and bugfixes into their platform to suit our needs, which is a level of customer service not often seen with a vendor. Overall their product roadmap is well-designed and they are good about communicating it with us up front and soliciting feedback to help shape it for the benefit of all customers.”
“Excellent customer service after the sale. Best I’ve had in years in this industry.”
— Director of Software Development in the IT services industry
“The product is mature and very well designed. It is fast, reliable and flexible to cover all our needs. Supporting engineers helped us a lot during the migration time.”
“Great support, reliable product, easy to integrate for former Prometheus users.”
“Chronosphere gives us real-time visibility into our systems, enabling quick troubleshooting and vastly improved uptime. It has scaled with our business seamlessly, is cost efficient, and enables fine grained metrics without compromising performance.”
“Chronosphere’s team really shines at supporting and educating their customers, with a user-friendly interface that provides lots of tools to help users configure and debug their observability stack.”
“The overall experience has been great, especially the support team has been brilliant in addressing any concerns, doubts or bugs in the tool.”
A Heartfelt Thank You
To every customer who shared their experience on Gartner Peer Insights: Thank you. Your feedback drives us to be better every day. It’s your success that inspires us to innovate and continuously improve.
If you’re curious to learn more about what our customers think, check out our reviews on Gartner Peer Insights, where you can also leave your own review if you’re a Chronosphere customer.
You can download the full Voice of the Customer for Observability Platforms report from Gartner (subscription required).
Thank you for trusting us with your observability needs. Here’s to continuing this journey together!
Learn how Snap improved developer productivity, resolved incidents faster, and increased cost efficiency with Chronosphere.
Gartner, Voice of the Customer for Observability Platforms, by Peer Contributors, 24 December 2024.[DD1]
Gartner, Magic Quadrant for Observability Platforms, Gregg Siegfried, Padraig Byrne, Mrudula Bangera, Matt Crossley, 12 August 2024[DD2]
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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