Nebulon gains high availability with Chronosphere

on June 8th 2023

As a cloud-based software company, Nebulon delivers smart infrastructure and a cloud experience for on-premises application infrastructure. Companies can use Nebulon’s industry-standard clustered survey with any integrated internal storage, for any application type.

Before Nebulon made the move to Chronosphere, the team’s biggest challenge was maintaining high reliability — specifically with its cloud-based control plane system.  

Nebulon’s centralized SaaS control plane a priority

Nebulon’s solution, Nebulon ON shifts the processing of infrastructure services from the server to the services processing unit (SPU)   and traditional data center operations tasks to the cloud. 

“[Nebulon ON is] the cloud-based control plane that provides a view of device status, collects a variety of telemetry from Nebulon SPUs about performance and utilization, and authenticates devices to perform various operations,” according to Michael Heyek, VP of Engineering and Cloud Lead at Nebulon.

As the face of customer experience, Nebulon ON — Nebulon’s centralized SaaS control plane — needed the right observability solution to support Nebulon’s mission: Provide critical information to their customers about their server-storage infrastructure. 

The decision to partner with Chronosphere

Nebulon began its partnership with Chronosphere before it even announced its cloud operating platform in June 2020. The company used Chronosphere during product development for device metrics. Eventually, Nebulon expanded its use of Chronosphere to include the operational side of its SaaS console. 

Prior to partnering with Chronosphere, Nebulon was considering a do-it-yourself (DIY) approach, such as InfluxDB and Victoria Metrics. However, resources that were required for a DIY approach were a non-starter — alongside performance issues. Heyeck estimates that at least three full-time employees are required to properly run an in-house observability solution; any less proved a risk to system stability.  

Results with Chronosphere’s partnership 

Nebulon chose Chronosphere for its proven control plane availability. With this partnership, Nebulon gained: 

  • Metrics that Nebulon is able to expose to the customer through dashboards.
  • Alerts that fire if the system deviates from its expected behavior.
  • The ability to combine metrics along with additional logs to find out what’s wrong and quickly remediate the issue. 

“The core metric of our uptime is whether the system is working properly,” said Heyeck. “Chronosphere helps increase that number, by providing a reliable and quick service.”

Experience the difference

If you’d like to learn more about how the move to Chronosphere has helped modern teams gain high availability while delivering an exceptional customer experience, check out more in the full Nebulon case study.

Learn more about how Chronosphere can help you