Carlos serves technology architecture and delivery (TAD) professionals. His research includes artificial intelligence for IT operations (AIOps), digital experience monitoring (DEM), application performance monitoring (APM), infrastructure monitoring, and cloud monitoring. It also involves logging, event alert, and incident management. In addition, Carlos covers observability (including OpenTelemetry and others), automation, infrastructure management, IT asset management (ITAM), and configuration management databases (CMDBs).

Carlos’ strong background in a wide array of operational and risk management disciplines gives him a unique ability to provide broad, perspective-based guidance. Carlos is the co-author of The CMDB Imperative and has advised hundreds of organizations across the globe in all industries and sectors throughout his career.

Rachel leads product and technical marketing for Chronosphere. Previously, she built out product, technical, and channel marketing at CloudHealth (acquired by VMware). Prior to that she led product marketing for AWS and cloud-integrated storage at NetApp and also spent time as an analyst at Forrester Research covering resiliency, backup, and cloud.

Outside of work, she tries to keep up with her young son and hyper-active dog, and when she has time, enjoys crafting and eating out at local restaurants in Boston.