Chronosphere Responsible Disclosure

Data security is a top priority for Chronosphere, and Chronosphere believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you’ve found a security vulnerability in Chronosphere’s service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

• If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security-team@chronosphere.io. We will acknowledge your email within five business days.
• Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.
• Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Chronosphere service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:

• Distributed Denial of Service (DDoS)
• Spamming
• Social engineering or phishing of Chronosphere employees or contractors
• Any attacks against Chronosphere’s physical property or data centers

Thank you for helping to keep Chronosphere and our users safe!

Contact

Chronosphere is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at security-team@chronosphere.io.

Last Updated: August 25, 2021