Since 2021, #WTFisSRE has been the go-to virtual conference for anyone interested in site reliability, building SRE teams, experimenting, and striking the balance between innovation and stability. The line-up is getting better and better, and we’re introducing a new track. This year’s tracks are: Reliability, Observability, Security and DevEx.
Avoiding Alert Bankruptcy and Burnout | Paige Cruz
The signal to noise ratio can be frustratingly high for on-call alerts and downright mystifying when joining a new company or rotation. If you treat Pagerduty like the boy who cried wolf you’ve certainly mired in monitoring debt. Monitoring debit is tragically common and with investment mitigatable! Just how much of a risk are false positives? The data shows that a high number of false alerts trains workers to assume most alerts will be false. Repetition of the same alerts causes even greater alert fatigue. For clinicians the likelihood of acknowledging an alert dropped 30% for each reminder. Paige will share the nuts and bolts of how to start auditing your own alerts to begin your journey towards an on-call oasis.
Telling Effective Tales About Production | Eric D. Schabell
Storytelling is as old as time itself…. Since the beginning of humankind, we share our experiences, we teach, we inspire, we relate to stories as told all around us. How can we learn to use this powerful mechanism to tell effective tales about our production environments when dealing with our management teams?
Learn how humans listen to stories (tales) more than they pay attention to pages of charts, dashboards, and data. If you want to learn how to make sure your message lands and how to effectively manage upwards in your organization, this is the session for you. Attendees will depart with a small yet powerful set of actionable examples that almost ensure your stories will capture your management’s attention. One thing is certain, stories are being told, but what are your production stories and how can you become adept at telling them?